Rezultaty - Bitner, Mary Jo Gremler, Dwayne D

Services Marketing od Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan

Services Marketing od Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan

SERVICES MARKETING:INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM od ZEITHAML VALARIE A; BITNER MARY JO; GREMLER DWAYNE D; PANDIT AJAY

Services Marketing od Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan

Services Marketing od Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan

Services marketing : integrating customer focus across the firm od Zeithaml, Valarie A

Kolejni autorzy: “…Bitner, Mary Jo Gremler, Dwayne D…”

Services Marketing od Zeithaml,Valarie A

Kolejni autorzy: “…Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay…”

Services Marketing od Zeithaml,Valarie A.

Kolejni autorzy: “…Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay…”

Services Marketing od Zeithaml, Valari A

Kolejni autorzy: “…Bitner, Mary Jo; Gremler, Dwayne D; Pandit, Ajay…”