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    Delivering quality service : balancing customer perceptions and expections

    Delivering quality service : balancing customer perceptions and expections 由 Zenthaml, Valarie

    出版 1990
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    Delivering quality service : balancing customer perceptions and expections

    Delivering quality service : balancing customer perceptions and expections 由 Zenthaml, Valarie

    出版 1990
    图书
    加到收藏夹
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