Cita APA (7th ed.)

WAGEN, L. (1997). BUILDING QUALITY SERVICE: WITH COMPETENCY BASED HUMAN RESOURCE MGMT. JAICO PUBLISHING HOUSE.

Cita Chicago (17th ed.)

WAGEN, L. BUILDING QUALITY SERVICE: WITH COMPETENCY BASED HUMAN RESOURCE MGMT. MUMBAI: JAICO PUBLISHING HOUSE, 1997.

Cita MLA (9th ed.)

WAGEN, L. BUILDING QUALITY SERVICE: WITH COMPETENCY BASED HUMAN RESOURCE MGMT. JAICO PUBLISHING HOUSE, 1997.