Lua APA (7ú heag.)

WAGEN, L. (1997). BUILDING QUALITY SERVICE: WITH COMPETENCY BASED HUMAN RESOURCE MGMT. JAICO PUBLISHING HOUSE.

Lua i Stíl Chicago (17ú heag.)

WAGEN, L. BUILDING QUALITY SERVICE: WITH COMPETENCY BASED HUMAN RESOURCE MGMT. MUMBAI: JAICO PUBLISHING HOUSE, 1997.

Lua MLA (9ú heag.)

WAGEN, L. BUILDING QUALITY SERVICE: WITH COMPETENCY BASED HUMAN RESOURCE MGMT. JAICO PUBLISHING HOUSE, 1997.

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