APA-referens (7:e uppl.)

WAGEN, L. (1997). BUILDING QUALITY SERVICE: WITH COMPETENCY BASED HUMAN RESOURCE MGMT. JAICO PUBLISHING HOUSE.

Chicago-referens (17:e uppl.)

WAGEN, L. BUILDING QUALITY SERVICE: WITH COMPETENCY BASED HUMAN RESOURCE MGMT. MUMBAI: JAICO PUBLISHING HOUSE, 1997.

MLA-referens (9:e uppl.)

WAGEN, L. BUILDING QUALITY SERVICE: WITH COMPETENCY BASED HUMAN RESOURCE MGMT. JAICO PUBLISHING HOUSE, 1997.

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