BANK, J. (1995). THE ESSENCE OF TOTAL QUALITY MANAGEMENT. PHI.
Chicago-čujuhus (17. p.)BANK, J. THE ESSENCE OF TOTAL QUALITY MANAGEMENT. NEW DELHI: PHI, 1995.
MLA-čujuhus (9. p.)BANK, J. THE ESSENCE OF TOTAL QUALITY MANAGEMENT. PHI, 1995.
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