BANK, J. (1995). THE ESSENCE OF TOTAL QUALITY MANAGEMENT. PHI.
芝加哥风格引文BANK, J. THE ESSENCE OF TOTAL QUALITY MANAGEMENT. NEW DELHI: PHI, 1995.
MLA引文BANK, J. THE ESSENCE OF TOTAL QUALITY MANAGEMENT. PHI, 1995.
警告：这些引文格式不一定是100％准确.
APA引文