Cita APA (7th ed.)

CROSBY, P. (1985). QUALITY WITHOUT TEARS. PLUME BOOK.

Cita Chicago (17th ed.)

CROSBY, P.B. QUALITY WITHOUT TEARS. USA: PLUME BOOK, 1985.

Cita MLA (9th ed.)

CROSBY, P.B. QUALITY WITHOUT TEARS. PLUME BOOK, 1985.