Cita APA (7th ed.)

MURTHY, D. (2004). MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. RESPONSE BOOK.

Cita Chicago (17th ed.)

MURTHY, DBN. MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. NEW DELHI: RESPONSE BOOK, 2004.

Cita MLA (9th ed.)

MURTHY, DBN. MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. RESPONSE BOOK, 2004.