MURTHY, D. (2004). MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. RESPONSE BOOK.
Dyfyniad Arddull ChicagoMURTHY, DBN. MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. NEW DELHI: RESPONSE BOOK, 2004.
Dyfyniad MLAMURTHY, DBN. MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. RESPONSE BOOK, 2004.
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