Citazione Stile APA (7a Edizione)

MURTHY, D. (2004). MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. RESPONSE BOOK.

Citazione stile Chigago Style (17a edizione)

MURTHY, DBN. MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. NEW DELHI: RESPONSE BOOK, 2004.

Citatione MLA (9a ed.)

MURTHY, DBN. MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. RESPONSE BOOK, 2004.