MURTHY, D. (2004). MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. RESPONSE BOOK.
芝加哥风格引文MURTHY, DBN. MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. NEW DELHI: RESPONSE BOOK, 2004.
MLA引文MURTHY, DBN. MANAGING QUALITY: A PRACT. GUIDE TO CUSTOMER SATISFACTION. RESPONSE BOOK, 2004.
警告：这些引文格式不一定是100％准确.