Cita APA (7th ed.)

JOHNSON, R. S. (1993). TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS.

Cita Chicago (17th ed.)

JOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. WISCONSIN: ASQC QUALITY PRESS, 1993.

Cita MLA (9th ed.)

JOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS, 1993.