Cita APA (7a ed.)

JOHNSON, R. S. (1993). TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS.

Cita Chicago Style (17a ed.)

JOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. WISCONSIN: ASQC QUALITY PRESS, 1993.

Cita MLA (9a ed.)

JOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS, 1993.