JOHNSON, R. S. (1993). TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रJOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. WISCONSIN: ASQC QUALITY PRESS, 1993.
एमएलए (9वां संस्करण) प्रशस्ति पत्रJOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS, 1993.
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