JOHNSON, R. S. (1993). TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS.
Chicagoスタイル(17版)引用形式JOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. WISCONSIN: ASQC QUALITY PRESS, 1993.
MLA(9版)引用形式JOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS, 1993.
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