JOHNSON, R. S. (1993). TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS.
芝加哥风格引文JOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. WISCONSIN: ASQC QUALITY PRESS, 1993.
MLA引文JOHNSON, RICHARD S. TQM MANAGEMENT PROCESSES FOR QUALITY OPERATIONS. ASQC QUALITY PRESS, 1993.
警告：这些引文格式不一定是100％准确.