Cita APA (7th ed.)

JOHNSON, R. S. (1993). TQM THE MECHANICS OF QUALITY PROCESSES. ASQC QUALITY PRESS.

Cita Chicago (17th ed.)

JOHNSON, RICHARD S. TQM THE MECHANICS OF QUALITY PROCESSES. WISCONSIN: ASQC QUALITY PRESS, 1993.

Cita MLA (9th ed.)

JOHNSON, RICHARD S. TQM THE MECHANICS OF QUALITY PROCESSES. ASQC QUALITY PRESS, 1993.