Cita APA (7a ed.)

JOHNSON, R. S. (1993). TQM THE MECHANICS OF QUALITY PROCESSES. ASQC QUALITY PRESS.

Cita Chicago Style (17a ed.)

JOHNSON, RICHARD S. TQM THE MECHANICS OF QUALITY PROCESSES. WISCONSIN: ASQC QUALITY PRESS, 1993.

Cita MLA (9a ed.)

JOHNSON, RICHARD S. TQM THE MECHANICS OF QUALITY PROCESSES. ASQC QUALITY PRESS, 1993.