FLOOD, R. L. (1994). BEYOND TQM. JOHN WILEY AND SONS.
Citación estilo ChicagoFLOOD, R L. BEYOND TQM. CHICHESTER: JOHN WILEY AND SONS, 1994.
Cita MLAFLOOD, R L. BEYOND TQM. JOHN WILEY AND SONS, 1994.
Warning: These citations may not always be 100% accurate.