APA引文

Zeithamal, V., & Bitner, M. (2005). Services marketing (3rd.). Tata McGraw Hill.

Chicago Style (17th ed.) Citation

Zeithamal, V., and M. Bitner. Services Marketing. 3rd. New Delhi: Tata McGraw Hill, 2005.

MLA引文

Zeithamal, V., and M. Bitner. Services Marketing. 3rd. Tata McGraw Hill, 2005.