APA-viite (7. p.)

Seth, R. (2005). Creating customer delight: The how and why of CRM. Response Books.

Chicago-viite (17. p.)

Seth, R. Creating Customer Delight: The How and Why of CRM. New Delhi: Response Books, 2005.

MLA-viite (9. p.)

Seth, R. Creating Customer Delight: The How and Why of CRM. Response Books, 2005.