Payne, S. (2002). How to business basics delivering customer service. Jaico Pub House.
Chicagoスタイル(17版)引用形式Payne, S. How to Business Basics Delivering Customer Service. Mumbai: Jaico Pub House, 2002.
MLA(9版)引用形式Payne, S. How to Business Basics Delivering Customer Service. Jaico Pub House, 2002.
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