Mullick, N. (2016). Customer relationship management (1st.). Oxford University Press.
芝加哥风格引文Mullick, N. Customer Relationship Management. 1st. New Delhi: Oxford University Press, 2016.
MLA引文Mullick, N. Customer Relationship Management. 1st. Oxford University Press, 2016.
警告：这些引文格式不一定是100％准确.