Cita APA (7a ed.)

Mullick, N. (2016). Customer relationship management (1st.). Oxford University Press.

Cita Chicago Style (17a ed.)

Mullick, N. Customer Relationship Management. 1st. New Delhi: Oxford University Press, 2016.

Cita MLA (9a ed.)

Mullick, N. Customer Relationship Management. 1st. Oxford University Press, 2016.