Lua APA (7ú heag.)

Mullick, N. (2016). Customer relationship management (1st.). Oxford University Press.

Lua i Stíl Chicago (17ú heag.)

Mullick, N. Customer Relationship Management. 1st. New Delhi: Oxford University Press, 2016.

Lua MLA (9ú heag.)

Mullick, N. Customer Relationship Management. 1st. Oxford University Press, 2016.

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