Cita APA (7th ed.)

JOHNSTON ROBERT. (2008). SERVICE OPERASTIONS MANAGEMENT (2ND ED.). PEARSON EDUCATION.

Cita Chicago (17th ed.)

JOHNSTON ROBERT. SERVICE OPERASTIONS MANAGEMENT. 2ND ED. INDIA: PEARSON EDUCATION, 2008.

Cita MLA (9th ed.)

JOHNSTON ROBERT. SERVICE OPERASTIONS MANAGEMENT. 2ND ED. PEARSON EDUCATION, 2008.