JOHNSTON ROBERT. (2008). SERVICE OPERASTIONS MANAGEMENT (2ND ED.). PEARSON EDUCATION.
芝加哥风格引文JOHNSTON ROBERT. SERVICE OPERASTIONS MANAGEMENT. 2ND ED. INDIA: PEARSON EDUCATION, 2008.
MLA引文JOHNSTON ROBERT. SERVICE OPERASTIONS MANAGEMENT. 2ND ED. PEARSON EDUCATION, 2008.
警告：这些引文格式不一定是100％准确.