BLANCHARD KEN. (2007). RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE. HARPER COLLINS PUBLISHERS.
Chicago Style (17th ed.) CitationBLANCHARD KEN. RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE. NEW DELHI: HARPER COLLINS PUBLISHERS, 2007.
ציטוט MLABLANCHARD KEN. RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE. HARPER COLLINS PUBLISHERS, 2007.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.