APA način citiranja (7. izdanje)

BLANCHARD KEN. (2007). RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE. HARPER COLLINS PUBLISHERS.

Čikaški stil citiranja (17. izdanje)

BLANCHARD KEN. RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE. NEW DELHI: HARPER COLLINS PUBLISHERS, 2007.

MLA način citiranja (9. izdanje)

BLANCHARD KEN. RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE. HARPER COLLINS PUBLISHERS, 2007.