BLANCHARD KEN. (2007). RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE. HARPER COLLINS PUBLISHERS.
Chicago Style (17th ed.) CitationBLANCHARD KEN. RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE. NEW DELHI: HARPER COLLINS PUBLISHERS, 2007.
MLA引文BLANCHARD KEN. RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE. HARPER COLLINS PUBLISHERS, 2007.
警告:這些引文格式不一定是100%准確.