APA (7 ম সংস্করণ) উদ্ধৃতি

HEIZER JAY H. (1998). CASES IN TOTAL QUALITY MANAGEMENT: MANUFACTURING AND SERVICES. THOMSON SOUTH- WESTERN.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

HEIZER JAY H. CASES IN TOTAL QUALITY MANAGEMENT: MANUFACTURING AND SERVICES. AUSTRALIA: THOMSON SOUTH- WESTERN, 1998.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

HEIZER JAY H. CASES IN TOTAL QUALITY MANAGEMENT: MANUFACTURING AND SERVICES. THOMSON SOUTH- WESTERN, 1998.