Cita APA (7th ed.)

BESTERFIELD DALE H. (2013). TOTAL QUALITY MANAGEMENT (3RD ED.). PEARSON EDUCATION.

Cita Chicago (17th ed.)

BESTERFIELD DALE H. TOTAL QUALITY MANAGEMENT. 3RD ED. NOIDA: PEARSON EDUCATION, 2013.

Cita MLA (9th ed.)

BESTERFIELD DALE H. TOTAL QUALITY MANAGEMENT. 3RD ED. PEARSON EDUCATION, 2013.