Cita APA (7th ed.)

BESTERFIELD DAL. (2015). TOTAL QUALITY MANAGEMENT (4TH ED.). PEARSON EDUCATION.

Cita Chicago (17th ed.)

BESTERFIELD DAL. TOTAL QUALITY MANAGEMENT. 4TH ED. DELHI: PEARSON EDUCATION, 2015.

Cita MLA (9th ed.)

BESTERFIELD DAL. TOTAL QUALITY MANAGEMENT. 4TH ED. PEARSON EDUCATION, 2015.