Cita APA (7th ed.)

EVANS JAMES R. (2005). TOTAL QUALITY: MANAGEMENT ORGANIZATION AND STRATEGY (4TH ED.). CENGAGE LEARNING.

Cita Chicago (17th ed.)

EVANS JAMES R. TOTAL QUALITY: MANAGEMENT ORGANIZATION AND STRATEGY. 4TH ED. AUSTRALIA: CENGAGE LEARNING, 2005.

Cita MLA (9th ed.)

EVANS JAMES R. TOTAL QUALITY: MANAGEMENT ORGANIZATION AND STRATEGY. 4TH ED. CENGAGE LEARNING, 2005.