Cita APA (7th ed.)

FITZSIMMONS JAMES A & BORDOLOI SANJEEV FITZSIMMONS MONA J. (2023). SERVICE MANAGEMENT: OPERATIONS,STRATEGY,INFORMATION TECHNOLOGY (9TH ED.). MC GRAW HILL EDUCATION PVT LED.

Cita Chicago (17th ed.)

FITZSIMMONS JAMES A i BORDOLOI SANJEEV FITZSIMMONS MONA J. SERVICE MANAGEMENT: OPERATIONS,STRATEGY,INFORMATION TECHNOLOGY. 9TH ED. INDIA: MC GRAW HILL EDUCATION PVT LED, 2023.

Cita MLA (9th ed.)

FITZSIMMONS JAMES A i BORDOLOI SANJEEV FITZSIMMONS MONA J. SERVICE MANAGEMENT: OPERATIONS,STRATEGY,INFORMATION TECHNOLOGY. 9TH ED. MC GRAW HILL EDUCATION PVT LED, 2023.