Cita APA (7th ed.)

Cortada, J. (1993). TQM for sales and marketing management. McGraw Hill.

Cita Chicago (17th ed.)

Cortada, James. TQM for Sales and Marketing Management. NewYork: McGraw Hill, 1993.

Cita MLA (9th ed.)

Cortada, James. TQM for Sales and Marketing Management. McGraw Hill, 1993.