Cortada, J. (1993). TQM for sales and marketing management. McGraw Hill.
芝加哥风格引文Cortada, James. TQM for Sales and Marketing Management. NewYork: McGraw Hill, 1993.
MLA引文Cortada, James. TQM for Sales and Marketing Management. McGraw Hill, 1993.
警告：这些引文格式不一定是100％准确.