Cita APA (7th ed.)

Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.

Cita Chicago (17th ed.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.

Cita MLA (9th ed.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.