Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.
Chicago-Zitierstil (17. Ausg.)Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.
MLA-Zitierstil (9. Ausg.)Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.