Παραπομπή σε μορφή APA (7η εκδ.)

Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.

Παραπομπή σε μορφή MLA (9th εκδ.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.