Cita APA (7a ed.)

Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.

Cita Chicago Style (17a ed.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.

Cita MLA (9a ed.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.