APA-viite (7. p.)

Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.

Chicago-viite (17. p.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.

MLA-viite (9. p.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.