Style de citation APA (7e éd.)

Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.

Style de citation Chicago (17e éd.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.

Style de citation MLA (9e éd.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.