APA način citiranja (7. izdanje)

Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.

Čikaški stil citiranja (17. izdanje)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.

MLA način citiranja (9. izdanje)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.