Citazione Stile APA (7a Edizione)

Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.

Citazione stile Chigago Style (17a edizione)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.

Citatione MLA (9a ed.)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.