Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.
Chicagoスタイル(17版)引用形式Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.
MLA(9版)引用形式Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.
警告: この引用は必ずしも正確ではありません.