APA-ийн эшлэл(7 дахь хэвлэлт)

Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.