Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.
Chicago (17e ed.) BronvermeldingHill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.
MLA (9e ed.) BronvermeldingHill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.
Let op: Deze citaties zijn niet altijd 100% accuraat.