Hill, N. (2003). hand book for measusing customer Satisfaction and loyalty. Infinity Books.
Chicago-čujuhus (17. p.)Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Delhi: Infinity Books, 2003.
MLA-čujuhus (9. p.)Hill, Nigel. Hand Book for Measusing Customer Satisfaction and Loyalty. Infinity Books, 2003.
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